Shipping policy
Delivery Dates
We partner with local couriers based on the products in your order and your shipping location to deliver our packages throughout the week.
Orders with frozen desserts are delivered each week on Tuesdays and Fridays. Orders must be placed by 4pm Monday for Tuesday delivery, and by 4pm Thursday for Friday delivery. We will send you an email and texts on the day of your delivery day so you know exactly when to expect your treats! Your order will come in an insulated box with gel packs to ensure the desserts stay cold until you get home.
If your order only contains pantry or alcohol items, your package will be sent out on Tuesdays and Fridays, and typically delivered same day or the following business day, although this is not a guarantee.
Delivering Your Order with Frozen Desserts
For orders with frozen desserts or pantry products, we authorize our courier to drop your package with no signature required. If you ordered a frozen dessert, the frozen gel packs will keep your package cool until you get home! If you live in a house, your package will be left at the door. If your shipping address has a controlled entrance, it is your responsibility to provide a buzzer code for entry, and/or inform your concierge of the delivery.
Delivering Your Order with Alcohol
For orders with Chudleigh’s Orchard Hard Cider, under Ontario alcohol laws we are not permitted to leave shipments unattended. At no time can the courier leave the package unattended and unsigned. An individual 19 years or older must sign for the package at the time of delivery.
All of our desserts are fully baked and frozen fresh. We choose to freeze our baked treats because that’s as close as you can get to tasting them fresh from our oven. Our frozen desserts are delivered in a fully recyclable box with gel packs. If we ever have longer ship times than normal or have supply issues we will do our best to find a recyclable solution, but that cannot be guaranteed.
If the dessert arrived partially thawed, it is still in perfectly good and safe condition even if it is not cool to the touch. The quality will not be diminished. We encourage you to re-freeze until you are ready to enjoy.
Refunds
All sales are final. We do not accept returns on any perishable or non-perishable product.